Get Yourself Ready for the Release of My Dispatch in May 2025.

In an age where seconds can save lives, real-time monitoring in healthcare and emergency services is not just important; it is essential. As organisations across the UK, work to enhance operational efficiency and response times, innovative solutions are making a significant impact. One such solution our brand new My Dispatch software, set for release by the end of May 2025. This software offers a fresh approach to how teams track incidents and manage crews, aiming to change the landscape of dispatch services.

This article will highlight the key features of the My Dispatch software and explain how it can elevate dispatch capabilities, ultimately supporting industries that depend on precise real-time tracking.

Key Features of My Dispatch Software

Live Tracking of Crews and Incidents

Dispatchers can see their crews' locations and statuses in real time. For instance, a hospital emergency service can track its ambulances as they respond to emergencies, allowing dispatchers to allocate resources swiftly.

The software’s user-friendly interface allows dispatchers to monitor multiple teams across various locations. Imagine a city with several emergency units responding simultaneously; My Dispatch makes it easy to visualise their movements and make real-time decisions in a quick and effective manner.

My Dispatch console displaying the 'Mapping' page.

Create and Manage Incidents

Efficient incident management is crucial for quick resolutions. My Dispatch simplifies this process, letting dispatchers log new incidents with all necessary details, assign crews, and monitor progress smoothly. For example, if an accident occurs on a busy event site or festival, dispatchers can prioritise it based on its urgency. This system ensures that critical situations are flagged immediately, allowing teams to respond in a coordinated manner.

Clear communication is essential during emergencies. My Dispatch enhances the team’s communication, which helps reduce response times significantly and improves overall coordination.

Crew Tracking App for Android and iOS

In today's mobile-driven world, My Dispatch includes a dedicated crew tracking app for both Android and iOS devices. This app keeps frontline crews connected and up-to-date. They can access incident information, receive dispatch notifications, and communicate their status directly from their devices.

Mobile management accelerates the dispatch process, enhancing flexibility and responsiveness for healthcare providers. For example, paramedics can receive updates while enroute to a scene, allowing them to prepare for what they might encounter upon arrival.

Fully Featured Dispatch Console

At the heart of My Dispatch is a fully equipped dispatch console designed for operational efficiency. Dispatchers can monitor live feeds, respond to incidents, and coordinate effortlessly.

The console’s intuitive layout provides an overview of active incidents, crew statuses, resource allocations, live crew locations and logging enabling informed and timely decision-making.

My Dispatch console displaying the 'Overview' page.

Track and Prioritise Incidents

My Dispatch allows users to track and categorise incidents based on severity. In situations where multiple emergencies occur, this feature helps dispatchers allocate resources effectively. For example, during a festival, being able to prioritise incidents saves critical time and potentially lives.

My Dispatch console displaying the 'Incident View'' page.

Monitor and Manage LIVE Crew Statuses

Live crew status monitoring enables dispatchers to be aware of crews' readiness and availability. This proactive approach helps dispatchers allocate crews where they are needed most. For instance, during a sudden influx of medical emergencies, knowing which teams are available allows dispatchers to respond promptly.

By tracking real-time status, the software enhances operational effectiveness and ensures dispatchers and crews can quickly address urgent incidents.

Automatic Logging

My Dispatch streamlines processes with automatic incident and crew logging, minimising the manual workload for dispatchers. This feature captures important information throughout an incident, ensuring compliance and accurate record-keeping.

Automatic logging allows staff to focus on delivering high-quality services rather than getting bogged down by administrative tasks. This efficiency can significantly reduce logging errors and ensure that teams can track their performance accurately.

My Dispatch console displaying the 'Logging' page.

Integrates with My Operations

The seamless integration capability of My Dispatch with existing systems is essential for a smooth workflow. Organisations can maintain consistency while benefiting from modern dispatching technology. This integration ensures that all teams operate cohesively, fostering collaboration and minimising service disruptions.

A New Era in Emergency Response

As healthcare and emergency service sectors increasingly leverage technology for improved operations, My Dispatch software emerges with real-time tracking and management of crews and incidents. With features like live tracking, incident management, and automatic logging, organisations can optimise their dispatch operations and enhance their overall response capabilities.

With its targeted launch by the end of May 2025, My Dispatch is designed to meet the evolving needs of dispatchers and crews. By equipping them with the right tools, the software aims to improve the efficiency of emergency responses.